Introduction to the 8.3 Twin Release
Creatio, a global leader in workflow automation and CRM software, has officially unveiled its groundbreaking 8.3 Twin Release, marking a transformative step forward in the CRM landscape. Launched during a high-profile live executive event, this latest release cements Creatio’s commitment to delivering AI-native capabilities and empowering organizations to build applications without coding expertise. The twin release is set to revolutionize the customer relationship management (CRM) domain by fusing artificial intelligence and no-code innovations into a unified platform.
The Age of the AI-Native CRM
At the heart of the 8.3 release is Creatio’s deep dive into the AI-native CRM paradigm. Unlike traditional CRMs that rely on bolt-on AI features, Creatio’s new release integrates artificial intelligence as a core part of the system architecture. This foundational change offers a vast array of advantages including:
- Hyper-personalization of customer journeys
- Real-time intelligent assistance for users
- Automated decision-making to enhance operational efficiency
- Accelerated time-to-market for digital innovations
Creatio asserts that this AI-native approach goes far beyond superficial intelligence features, creating a platform that understands, learns, and proactively improves both customer and employee experiences.
No-Code Development: Empowering Business Users
The Creatio 8.3 platform also reinforces its acclaimed no-code foundation, ensuring businesses can develop and customize applications rapidly — without engaging in extensive software development cycles. The platform’s no-code capabilities are now further enhanced by the addition of AI-driven co-pilots that support and guide users throughout the app creation process.
Key enhancements to Empower Users:
- AI co-pilots for application design
- Dynamic business process modeling
- Smarter configuration tools with natural language processing
These updates mean that even non-technical team members can innovate faster, align systems with business objectives, and drive digital transformation at all levels of the organization.
What’s New in the 8.3 Twin Release?
The 8.3 release is aptly named the “Twin Release,” reflecting the dual power of AI-native architecture and no-code innovation. Among the top features launched with this version are:
1. AI-Powered CRM Functions
Creatio’s AI now acts as a true digital assistant throughout the platform. It enhances:
- Lead scoring and qualification
- Sales forecasting with predictive analytics
- Customer service automation powered by AI chatbots
This ensures businesses can deliver more personalized experiences and boost conversion rates by responding to customers’ needs in real time.
2. Gen AI and Machine Learning Integration
Built-in machine learning mechanisms now operate continually in the background to help identify patterns, surface insights, and recommend process optimizations. This allows organizations to uncover missed opportunities, reduce churn, and sharpen their operational focus.
With 8.3, organizations can:
- Create AI-generated insights and reports
- Train custom machine-learning models without writing code
- Use generative AI tools to simulate and model business processes
3. Composable Ecosystem for Unlimited Scalability
A major ambition behind Creatio 8.3 is to provide a composable enterprise ecosystem. By adopting modular principles that allow components to be mixed and matched, businesses can expand their digital infrastructure without complexity.
Modules can now be:
- Reused across departments
- Independently deployed or scaled
- Dynamically updated based on workflow changes
This architecture allows rapid innovation while maintaining control and compliance.
The Goal: Democratize App Development
Yuriy Sadovenko, Creatio’s Co-Founder and Chief Strategy Officer, emphasized that the release is a landmark achievement toward the company’s mission to “Democratize application development.” Sadovenko said, “We are proud to lead the transition into a new era of enterprise software — one where the synergy between AI and no-code transforms how companies build and scale digital solutions.”
The 8.3 Twin Release eliminates dependencies on traditional IT bottlenecks, encouraging a culture of continuous innovation by enabling cross-functional teams to take the reins of technological development.
Business Impact: How Organizations Will Benefit
This release is poised to drive substantial ROI for businesses across industries. With AI automating critical decisions and no-code accelerating development, companies can:
- Reduce development costs by up to 70%
- Shorten go-live cycles from months to weeks
- Improve conversion rates and customer satisfaction
- Enhance employee productivity through intuitive tools
These operational gains are especially important in today’s fast-moving digital economy. Enterprises can respond faster to market changes and customer expectations without a heavy reliance on IT resources.
Real-World Applications
Across marketing, sales, service, and operations teams, the use cases for 8.3 are vast. For example:
- Marketing Teams can use AI to identify micro-segments, personalize content, and trigger the right message at the right time.
- Sales Teams benefit from predictive guidance that recommends which leads to pursue and how to engage them effectively.
- Customer Service Teams enjoy 24/7 chatbot capabilities, sentiment analysis, and automated case resolution suggestions.
- Operations Teams have the tools to develop internal applications for streamlining processes without waiting in IT queues.
Creatio’s Position in the Market
With the 8.3 release, Creatio strengthens its position as a leader in the space of intelligent automation and CRM. Analysts have consistently recognized the platform for its usability, agility, and innovation, ranking it among the top in multiple technology reports.
This forward-thinking approach signals to technology buyers and innovation leaders that Creatio is not just adapting to the future of AI and no-code — it is architecting it.
What Comes Next?
The launch event also laid the roadmap for future innovations. Creatio announced that upcoming updates will focus on further:
- Expanding vertical-specific AI use cases
- Improving multi-language support for global enterprises
- Strengthening privacy and compliance integrations
This roadmap ensures that Creatio remains highly adaptable and future-proofed, no matter how rapidly the digital landscape evolves.
Final Thoughts
The Creatio 8.3 Twin Release is more than just a version update — it marks the dawn of a new era in which CRM systems are not only smart but also fully accessible to people across roles and industries. By fusing artificial intelligence with no-code development into a single composable platform, Creatio is offering a vast competitive edge to companies ready to embrace change.
Whether you are looking to transform customer experience, streamline workflows, or empower non-technical employees to build applications, the Creatio 8.3 Twin Release is positioned to deliver next-generation capabilities that can redefine your organization’s digital journey.
Stay tuned — the AI-native, no-code revolution is just beginning.
